At The Tech Thingy (operated by NavTosh Tech LLP), we strive to deliver high-quality digital solutions and services. Because our services are primarily digital and consultative in nature, we have established the following refund and cancellation policy.
1. Service Cancellations
Cancellations are subject to the terms outlined in your specific project agreement or service contract. Generally, work already performed up to the point of cancellation is non-refundable.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate payments made by mistake.
- Failure to initiate the project within the agreed-upon timeline (excluding delays caused by the client).
- Specific milestones not being met as per the mutually agreed project scope.
3. Non-Refundable Items
Custom development work, strategy consultations, and subscription-based SaaS products where access has been granted are typically non-refundable once the service has started.
4. Process for Requesting a Refund
To request a refund or discuss a cancellation, please email us at sales@thetechthingy.com or your dedicated project manager. Include your order/invoice number and the reason for your request. We will review all requests within 5-7 business days.
5. Approved Refunds
If a refund is approved, it will be processed through the original payment method within 7-10 working days, depending on your bank or payment gateway's processing time.
6. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated "Last updated" date.
7. Contact Us
If you have any questions regarding our Refund Policy, please or email sales@thetechthingy.com.
Operated by NavTosh Tech LLP, Registered Office — Thane, Maharashtra, India.